Maria Santos

Hospitality Manager

Houston, TX

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Self-certified EAD· 4/26/2026 Driver's License

Skills

Hotel Operations

Team Leadership

Quality Control

Customer Service

Inventory Management

Languages

Portuguese

English

Spanish

About

Hospitality professional with 10 years of experience managing housekeeping teams and hotel operations. TPS holder from Brazil. Certified in hospitality management.

Professional Experience

Hilton Garden Inn | Executive Housekeeper

Mar 2022 – Present

Houston, TX

Manage team of 12 housekeepers. Coordinate room turnovers for 200-room property. Implemented quality checklist reducing complaints by 40%.

Marriott Houston | Room Attendant

Jun 2018 – Mar 2022

Houston, TX

Maintained 18+ rooms daily to brand standards. Employee of the Quarter twice.

Education

SENAC Sao Paulo

Certificate in Hospitality Management

2014 – 2015

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